Customer Success Associate
We are looking for an enthusiastic Customer Success Associate to be our customer-facing superhero providing the best care and support to all ProtoPie customers. This is a great opportunity to learn the ins and outs of customer experience and relationship management, all within the context of a fast-paced startup in the heart of Gangnam, Seoul.
As a Customer Success Associate, you will be part of the Growth team contributing to a number of important customer success initiatives ensuring a flawless experience for our customers as they achieve their prototyping goals using ProtoPie. To be a successful Customer Success Associate, you will need to go above and beyond for each customer and face the challenge of improving our customer success procedures head on.
- Respond to and resolve customer queries providing the best care and support to customers while upholding our brand image.
- Improve and streamline our overall customer success procedures.
- Organize and collect problems and requests that customers have.
- Assisting the Growth team by being our ears to the ground when it comes to our customers.
- Native English communication skills (writing and verbal).
- Fluent Korean communication skills (writing and verbal) are preferred.
- Passion for anything tech and software is a must.
- Very strong attention to detail.
- Enjoy helping others and taking on challenges.
- Willingness to hustle and learn fast.
- Experience with product design, software development or customer success is a plus and preferred.
- Experience with ProtoPie or other tools like Sketch, Adobe XD, and Figma is a plus.
- Available at least 3 days a week for a period of at least 6 months.